Seeking support for your mental health is a big step, and we understand you may have many questions. Below, we’ve provided answers to the most common queries about our services, including what to expect, how we work, and how we can support you.
If you don’t find the information you’re looking for, please don’t hesitate to get in touch with us directly—our team is here to help.
Consultations:
We aim to schedule your first appointment within 3 days of your enquiry.
Clients are generally assigned to a clinician within several days of the initial assessment. A waiting list may be in operation for in-person therapy services for children, subject to clinician availability and client preferences.
Our appointments typically last between 30 and 90 minutes, depending on the purpose of the appointment. Most therapeutic consultations last a full hour.
Yes, we have a secure, easy to use online portal for all virtual appointments. You will receive an email with a secure link and password ahead of your appointment.
We understand that unforeseen circumstances may arise. However, to allow us to offer your appointment time to another client, we require at least 24 hours' notice for cancellations or rescheduling.
Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee.
Therapy Options:
We thoughtfully match you with the clinician best suited to your needs, and we always honour requests for a specific therapist whenever possible.
Many of our clinicians offer flexible appointment times, and we'll work with you to find a time that fits your schedule.
Discover our diverse range of therapeutic approaches.
During your initial consultation, your assessor will work with you to recommend the most appropriate therapeutic strategies and develop a tailored plan to achieve your goals.
Medication:
Your consultant psychiatrist will be able to prescribe the medications you need after your consultation.
Prescriptions are conveniently sent to you by post. Controlled drug prescriptions are sent via secure, recorded delivery. You will receive tracking information via email form Nafs Health.
Assessments:
Your initial one-hour assessment with a psychiatrist or psychologist is designed to understand your unique needs. For in-person consultations, please arrive ten minutes prior to your appointment. Completing mental health questionnaires, either before or after your assessment, helps us tailor our care to your specific requirements.
We've designed our ADHD assessment process with your comfort in mind.
Learn more HERE.
Each appointment lasts 60-90 minutes, and your clinician will provide questionnaires to be completed at your convenience throughout the process. Our clinicians will guide you through the assessment process, making it clear and straightforward.
Your participation involves simply answering questions and providing information.
Our ASD assessment process is designed to be as flexible and convenient as possible.
Learn more HERE.
Appointments last 60-90 minutes, and questionnaires can be completed at your convenience. While the ADOS-2 assessment requires an in-person visit to our clinic, the remaining two appointments can be conducted virtually.
Consult with our expert psychiatrists online for a comprehensive assessment of your mental health. These 60-90 minute appointments involve a series of questions designed to provide a thorough understanding of your needs and reach a diagnosis, if appropriate.
Fees:
We accept a range of major insurance plans, and we'll process your claims directly, making it easy for you. For self-funded clients, we offer tailored service packages with flexible upfront payment options.
We're pleased to work with many leading insurance companies, including Healix, WPA, and Cigna. We also partner with numerous other insurers.
Give us a call, and we'll be happy to confirm whether your insurance plan is accepted.
We offer a range of bespoke service packages to meet different needs and price points. The best way to discuss pricing is to contact us where we can assess your requirements and provide a personalised quote.